Policies - Coco Ocean

Room successfully added to your cart

Product successfully added to your cart

Time Duration -

Hotel Name -

Unit Price -

Room occupancy - Quantity -

Room type cost - Total -

There are 0 item(s) in your cart. 1 item in your cart.

Total Rooms Cost in cart (tax incl.)

Total Product Cost in cart (tax incl.)

Convenience Fees (tax incl.) 0,00 €

Tax 0,00 €

Total (tax incl.)

Continue browsing Proceed to checkout

Hotel Policies

This page contains demo content for illustrative purposes only. Any resemblance to actual products, services, or events is purely coincidental. Thank you for your understanding.

Reservation Policy

To ensure a smooth booking experience, please review our guidelines:

Guarantee: Guests are required to provide valid credit card details (Visa or MasterCard) or a deposit to confirm a reservation.
Flexibility: Cancellation terms and modification rules vary depending on the specific room type and rate plan selected at the time of booking.
Changes: Any modifications to existing reservations are subject to availability and may result in rate adjustments.

Check-in & Check-out Policy

Check-in time: 2:00 PM (14:00)
Check-out time: 12:00 PM (Noon)
Requests: Early check-in or late check-out requests are subject to room availability on the day of travel and may incur additional charges.

Payment Policy

Settlement: Guests are typically expected to settle their accounts during their stay or upon check-out.
Methods: We accept cash (GBP, EUR, USD, and GMD) and major credit cards (Visa and MasterCard).
Surcharge: Please be aware that a 3% bank surcharge applies to all credit card transactions.
Security: A credit card authorization or cash deposit may be requested upon arrival to cover incidental charges.

Cancellation & No-show Policy

Standard Terms: For most direct bookings, cancellations must be made at least 14 days prior to arrival to avoid a penalty (policies may vary for peak season or special offers).
Penalties: Late cancellations or no-shows typically incur a charge equivalent to the cost of the first night or the full stay, depending on the booking terms.

Pet Policy

Status: To maintain the serenity and hypoallergenic standards of our suites, pets are generally not permitted on the resort premises. Please contact guest services for information regarding certified service animals.

Smoking Policy

Indoor Areas: All suites, penthouses, and indoor public areas are strictly non-smoking.
Outdoor Areas: Smoking is permitted in designated outdoor areas, including private balconies and terrace spaces.

Privacy Policy

Data Protection: We are committed to protecting your personal information. All data collected via our website or during your stay is stored securely.
Usage: Information is used exclusively for booking management, providing personalized services, and mandatory local regulatory reporting.

Accessibility Policy

Facilities: The resort features accessible pathways and facilities.
Assistance: We offer specific accommodations designed for guests with reduced mobility. We encourage you to contact our reservations team in advance to ensure your specific needs are met.

General Resort Rules

Dress Code: We maintain a "Smart Casual" dress code in our fine-dining restaurants (e.g., Saffron) during evening service.
Facility Use: Guests are expected to use the Spa, Gym, and Three-Tier Pool facilities responsibly.
Conduct: To ensure a peaceful atmosphere for all guests, respectful behavior is required at all times. The resort reserves the right to request guests to leave in cases of serious misconduct.